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Cancel a monthly charge on my visa credit card

Judy MacDonald 0 Reputation points
2026-02-06T13:30:58.1833333+00:00

I want to cancel a monthly charge on my visa credit card. Thank you.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Darhyl Amizola 34,705 Reputation points Independent Advisor
    2026-02-06T14:56:40.6+00:00

    Hey there! Nice to meet you!

    Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

    You may follow the guide on the official Microsoft website to investigate and locate the monthly subscription charge from Microsoft on this link:

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you're able to find the transaction, you can check if it is eligible for a refund through this link:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    You may also try contacting Microsoft Support for further assistance in tracking the transaction:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

    You may also need to have your card blocked and request a new one.

    Thank you for your understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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  1. Q&A Assist
    2026-02-06T13:33:51.14+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To cancel a monthly charge on your Visa credit card for a Microsoft subscription, you can take the following steps:

    1. Contact Your Credit Card Issuer: If you cannot access the Microsoft account linked to the charge, the easiest option might be to reach out to your credit card issuer. They can assist you in disputing the charge or stopping future payments.
    2. Claim Account Ownership: If you prefer to cancel the subscription directly with Microsoft, you may need to follow the legal process to claim ownership of the account if it does not belong to you.

    For additional guidance on canceling subscriptions or obtaining refunds, you can refer to the Microsoft support documentation linked in the context.

    References:

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