Identity validation request failed.

Question

Identity validation request failed.

Albert Gregl 20

To whom it may concern,

I'm following instructions on this site:
https://learn.microsoft.com/en-us/azure/artifact-signing/quickstart
I have read:
https://learn.microsoft.com/en-us/azure/artifact-signing/faq#what-are-my-support-options-when-i-set-up-trusted-signing
I have these roles in Artifact Signing Account:
Artifact Signing Identity Verifier
Artifact Signing Certificate Profile Signer

However I'm constantly missing some step in the process.

ERROR:
Identity validation request failed.

An error occured while submitted request.: Your Organization has already requested identity validation with a different primary email contact. Please reach out to support here - https://aka.ms/tssupportoptions. CorrelationId: d22c65f7-0244-c4e2-cf1b-890f064e2408

Please assist with the process.

Best regards,
Albert

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-02-01T12:05:55.03+00:00

Hey there, Albert Gregl

As someone inside your organisation has already reached out and created a support ticket, you would need to see who created the support request and ask them for an update.

If this was done through the portal, you can view support requests through the support blade: https://portal.azure.com/#view/Microsoft_Azure_Support/AllSupportRequests.ReactView

If you have the required role for the subscription, such as Owner, Contributor, or Support Request Contributor. The you will be to view the support request made under that subscription. Please click onto the support request in the table.

This will bring up the support ticket information, including who has raised the ticket and the interactions they have had.

You will be able to find the person who has created the support request and ask them to ask for an update.

Hope this helps,
Nathan
Albert Gregl 20 Reputation points

2026-02-03T13:49:36.85+00:00

Thank you very much Nathan,

I can not access any other Azure portal then one associated with this e-mail address.

What you screenshot it seams as an old account what I used at university.

What I need and want is to use only one Azure portal account as owner and that is the one associated with this e-mail (same as on learn profile).

However this is not answering my main issue and question associated with Artifact Signing Account.

Best regards,
Albert

Answer accepted by question author

0 additional answers

Your answer

Nathan Roberts (SN) 13,536 Reputation points Student Ambassador Volunteer Moderator

2026-02-01T12:05:55.03+00:00

Hey there, Albert Gregl

As someone inside your organisation has already reached out and created a support ticket, you would need to see who created the support request and ask them for an update.

If this was done through the portal, you can view support requests through the support blade: https://portal.azure.com/#view/Microsoft_Azure_Support/AllSupportRequests.ReactView

If you have the required role for the subscription, such as Owner, Contributor, or Support Request Contributor. The you will be to view the support request made under that subscription. Please click onto the support request in the table.

This will bring up the support ticket information, including who has raised the ticket and the interactions they have had.

You will be able to find the person who has created the support request and ask them to ask for an update.

Hope this helps,
Nathan
Albert Gregl 20 Reputation points

2026-02-03T13:49:36.85+00:00

Thank you very much Nathan,

I can not access any other Azure portal then one associated with this e-mail address.

What you screenshot it seams as an old account what I used at university.

What I need and want is to use only one Azure portal account as owner and that is the one associated with this e-mail (same as on learn profile).

However this is not answering my main issue and question associated with Artifact Signing Account.

Best regards,
Albert

Answer 1

Hey there, Albert Gregl

My original answer was based on this message from your post

An error occured while submitted request.: Your Organization has already requested identity validation with a different primary email contact.

When reading about Azure artifact signing, only one account can be used to make an identity validation request for the organisation. The organisation then holds the previous verification attempt, the user just manages this. You mentioned that you have a university account. Please can you sign into the Microsoft Entra ID blade here: https://portal.azure.com/#view/Microsoft_AAD_UsersAndTenants/UserManagementMenuBlade/~/AllUsers

Do you see any other account listed on your tenant?

If you do find another account on your tenant, please can you see if this account can create or continue with the identity request, as this would be the one who managed the validation request?

What you screenshot it seams as an old account what I used at university.

Just to clarify. The screenshot I used was from my account, not yours. I am not able to access sensitive information on your account. Just in case you had some confusion on what information I can access.

You can also submit a support ticket through the help and support blade here: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

The support team on the billing side would be able to look at account information and see what is going on.

Hope this helps,
Nathan