Unable to login as authenticator app is not showing notification after mobile change

Question

Unable to login as authenticator app is not showing notification after mobile change

Kimi Yang 30

Since I recently changed my phone, I am unable to receive verification notifications from the Authenticator app, which prevents me from logging into my Azure personal account (non-enterprise account). Please guide me on how to disable MFA and log in using only a password.

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-02-07T07:37:37.38+00:00
Hello @Kimi Yang,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.

Answer accepted by question author

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Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-02-07T07:37:37.38+00:00

Hello @Kimi Yang,

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant ID or Domain Name

Country

TimeZone

Please send me the detail via private message.

Answer 1

Raja Pothuraju 47,820 Microsoft Employee Moderator

Hello @Kimi Yang,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

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