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Can I speak to someone? -- Billing issues

Rosemary Nash 0 Reputation points
2026-02-06T14:24:30.2433333+00:00

Help!   I have a subscription with Microsoft, due 18.8.26.

But £84.99 was taken from my account on 18.1.26 using my old card, ending 8883.  This card was then blocked because of another fraudulent transaction and has now expired.  I did NOT make this payment.  My bank, Santander, tell me I have to take this up with Microsoft.  Please re-imburse me.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Katerina-N 6,775 Reputation points Microsoft External Staff Moderator
    2026-02-11T19:40:37.62+00:00

    Hello Rosemary Nash,

    Thank you for posting your question in the Microsoft Q&A forum!

    I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

    I am so sorry for the incontinent it might cause. Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

    To contact Microsoft Support:

    1. Visit this site: Contact – Microsoft Support
    2. Type Contact in the search box.
    3. Now, click on Get Help and select Contact Support or enter below to contact support.
    4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
    5. On the Category tab, choose Manage my subscription.
    6. Go to Confirm.
    7. You can now choose the Chat with a support agent option in your web browser.

    The following images indicate in detail the steps to contact them:

    Image

    Image

    Image

    Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    To refund and check for refund eligible you can refer to this website, follow the steps instruction:

    https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

    Best Regards,

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  2. Samuel Lima 25 Reputation points
    2026-02-06T17:52:00.9666667+00:00

    Hello @Rosemary Nash

    I hope you're doing well 😊

    First, please go check your Microsoft account quickly: https://account.microsoft.com/services

    • Just see if there’s a Microsoft subscription showing there.

    Then please check your orders here: https://account.microsoft.com/billing/orders

    • Look for the £84.99 charge so you know which account it’s tied to.

    If you see the subscription, turn off recurring billing right away so it doesn’t happen again.

    If you can’t see the charge in your Microsoft account, or something doesn’t look right, the best thing to do is talk to a real person - they can assist you with refunds.

    You can contact Microsoft support here: https://support.microsoft.com/contactus

    Hope this helps, and if you get stuck or need help with any of the steps, feel free to come back and share an update.

    Best regards,
    Samuel

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