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Reset Personal Azure MFA

Lead Dev 10 Reputation points
2026-02-12T06:07:09.6866667+00:00

I am trying to log into my personal Azure subscription. After the initial authentication, it asks for a code from Authenticator.

The Authenticator app shows 8‑digit codes, but Azure expects 6‑digit codes - Push notifications never arrive - “Use another verification option” doesn’t appear - The MFA reset page ([aka.ms/mfasetup]) only works for work/school accounts.

I tried clicking “I can’t use my authenticator app right now.” - Appears to be Azure MFA profile is likely stuck.

Need help to reset personal azure MFA for my account

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer recommended by moderator
  1. Raja Pothuraju 46,995 Reputation points Microsoft External Staff Moderator
    2026-02-12T19:21:50.3366667+00:00

    Hello @Lead Dev,

    As discussed over call, you were able to log in to your Azure tenant at admin.cloud.microsoft.com. To reset your MFA, we created a new user with Global Administrator rights. Using this new account to log in to the Azure Portal, we successfully reset the MFA for your personal account, which had been added as a guest account in the tenant.

    Below are the steps we followed to reset the MFA:

    1. Sign in to the Microsoft Entra admin center.
    2. Navigate to Identity > Users > All users.
    3. Select the affected user, then choose Authentication methods.
    4. At the top of the window, click on "Require re-register MFA".

    Screenshot of manage authentication methods from the Microsoft Entra admin center.

    After this is done, you should be able to sign in again and register a new MFA authentication method when prompted.

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  1. Lead Dev 10 Reputation points
    2026-02-12T17:24:55.6633333+00:00

    The instructions worked fine. Thank you so much

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