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fraud charges on microsoft account

Timothy Burnett 40 Reputation points
2026-02-18T01:33:21.77+00:00

I got 6 $24.99 charges for xbox subscription on my account that I did not authorize, how do I reach microsoft to dispute?

Windows for home | Windows 11 | Security and privacy
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  1. Timothy Burnett 40 Reputation points
    2026-02-18T03:26:02.68+00:00

    The 'Get Help' - 'Call me back' option worked for me. The associate was able to credit the fraudulent charges after he asked if I had removed PayPal as payment option and changed my password.

    1 person found this answer helpful.

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  1. Le'Etta Garbett 5 Reputation points
    2026-02-20T23:41:15.5366667+00:00

    What answer there is none

    1 person found this answer helpful.
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  2. Q&A Assist
    2026-02-18T01:33:31.1633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To dispute unauthorized charges on your Microsoft account, you can follow these steps:

    1. Visit the Microsoft Account Billing Support Page: Go to the official Microsoft support page for billing issues. This page provides guidance on how to investigate charges and dispute them if necessary.
    2. Check Your Order History: Sign in to your Microsoft account and check your Services & subscriptions and Order history to verify the charges.
    3. Contact Microsoft Support: If you confirm the charges are unauthorized, you can reach out to Microsoft Support for assistance. You can do this by:
      • Typing "Get Help" in the search bar on your device.
      • Selecting "Chat with an agent" or choosing the "Call me back" option to connect with a live agent.
    4. Follow the On-Screen Prompts: Choose the relevant product and follow the prompts to report the issue and initiate a dispute.
    5. Request a Refund: If necessary, you can also follow the steps provided by Microsoft to request a refund for the unauthorized charges.

    Make sure to act quickly to resolve the issue and protect your account from further unauthorized access.

    1 person found this answer helpful.

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