Can't sign into Xbox App with any accounts

Rahul Malhi 20 Reputation points
2026-02-19T17:55:04.16+00:00

Hi there,

As the title says I can't sign into the Xbox app with any accounts. It lets me sign into the Microsoft store, and use my Microsoft account in other places, but the Xbox account gives me an error every time.

Attached below is a screenshot of the error I receive every time I try to log in. User's image

Any guidance and help would be appreciated. I've tried resetting the app and other online fixes but it still doesn't work.

Windows for home | Windows 11 | Gaming
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Answer accepted by question author
Ian-Ng 14,145 Reputation points Microsoft External Staff Moderator
2026-02-19T22:59:00.5633333+00:00

Hi @Rahul Malhi,  

Welcome to Microsoft Q&A forum. 

Thank you for reaching out regarding the sign-in issue you're experiencing with the Xbox app. The error code 0x80004005 typically points to a synchronization or credential conflict between your Windows account and the Xbox Live servers. 

Please try the following three troubleshooting steps to resolve the issue: 

1/ Synchronize your system clock 

Xbox Live requires your system time to be perfectly synced for security "handshakes." If your clock is off by even a few seconds, the login will fail. 

  • Go to Settings > Time & Language > Date & Time. 
  • Ensure Set time automatically is toggled On. 
  • Click the Sync now button under "Additional settings" to force a refresh. 

2/ Repair and reset the Xbox app 

This will clear the app's cache without deleting your games. 

  • Go to Settings > Apps > Installed Apps. 
  • Find the Xbox app, click the three dots (...), and select Advanced options. 
  • Scroll down and click Repair. If that doesn't work, click Reset. 
  • Repeat these same steps for the Microsoft Store app and Gaming Services. 

3/ Clear stored Xbox credentials 

Windows may be holding onto a corrupted login "token." Clearing this forces the app to request a fresh login. 

  • Open the Start Menu, type Credential Manager, and open it. 
  • Select Windows Credentials. 
  • Scroll down to the Generic Credentials section. 
  • Look for any entries starting with XblDeviceKey or Xbl| (e.g., Xbl|DeviceKey). 
  • Click on them and select Remove. 
  • Restart your computer and try to sign in to the Xbox app again. 

I hope one of these steps gets you back into your games. If the error persists after trying these, please let me know.

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