Hello domca6306,
Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access.
Here's what you should do:
1. First, please fill out the Microsoft Account Recovery form (ACSR)
- Go to: https://account.live.com/acsr
- Enter the email address that was hacked, along with an alternate email where Microsoft can reach you.
- Include as many accurate details as you can—such as previous passwords, commonly contacted people, typical subject lines—and submit the form from a device and location you regularly use.
- You should receive a response within 24–72 hours. If needed, you can update and resubmit the form up to twice per day.
- For tips on completing the form more accurately, please refer to this official guide: Help with the Microsoft account recovery form- Microsoft Support
2. If the recovery form fails, contact Microsoft Support directly
If the recovery form is unsuccessful or gets declined, please contact Microsoft Support directly for further assistance. They may provide Live Chat support and—depending on your subscription and region—an option to request a callback.
- Visit the Microsoft Support contact page: Contact - Microsoft Support
- In the search bar provided on the page, type "Account Recovery" and press Enter.
- Click on the "Get Help" button that appears.
- Scroll down the page until you see and click on the "Contact Support" option.
- When prompted to select your product or service, choose "Other Products".
- For the category, choose "Manage Account Security".
- Look for and click on "Chat with a support agent in your web browser".
- When prompted, provide a valid contact email where Microsoft can reach you regarding your case.
- Explain your situation clearly: Be concise but provide all the relevant details.
For more details, you can see this official guide: How to recover a hacked or compromised Microsoft account - Microsoft Support
I truly appreciate your time and understanding. Please feel free to let me know how it goes.