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hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it

domca6306 0 Reputation points
2026-02-06T13:29:24.9533333+00:00

hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in Xbox is (Moderator note: PII removed) please help me team and change it
Screenshot_7-2-2026_113536_learn-attachment.microsoft.com

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Emma1-N 4,360 Reputation points Microsoft External Staff Moderator
    2026-02-10T04:28:44.3066667+00:00

    Hello domca6306,

    Please kindly note that this is a public user-to-user forum, I do not have the ability, tools to unblock, recover accounts or bypass security. Only Microsoft’s official recovery process can restore access. 

    Here's what you should do: 

    1. First, please fill out the Microsoft Account Recovery form (ACSR) 

    • Go to: https://account.live.com/acsr 
    • Enter the email address that was hacked, along with an alternate email where Microsoft can reach you. 
    • Include as many accurate details as you can—such as previous passwords, commonly contacted people, typical subject lines—and submit the form from a device and location you regularly use. 
    • You should receive a response within 24–72 hours. If needed, you can update and resubmit the form up to twice per day. 
    • For tips on completing the form more accurately, please refer to this official guide:  Help with the Microsoft account recovery form- Microsoft Support 

    2. If the recovery form fails, contact Microsoft Support directly 

    If the recovery form is unsuccessful or gets declined, please contact Microsoft Support directly for further assistance. They may provide Live Chat support and—depending on your subscription and region—an option to request a callback. 

    • Visit the Microsoft Support contact page: Contact - Microsoft Support 
    • In the search bar provided on the page, type "Account Recovery" and press Enter.  
    • Click on the "Get Help" button that appears.  
    • Scroll down the page until you see and click on the "Contact Support" option.  
    • When prompted to select your product or service, choose "Other Products".  
    • For the category, choose "Manage Account Security".  
    • Look for and click on "Chat with a support agent in your web browser".  
    • When prompted, provide a valid contact email where Microsoft can reach you regarding your case.  
    • Explain your situation clearly: Be concise but provide all the relevant details.    

    For more details, you can see this official guide: How to recover a hacked or compromised Microsoft account - Microsoft Support 

    I truly appreciate your time and understanding. Please feel free to let me know how it goes. 

    1 person found this answer helpful.
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4 additional answers

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  1. shihab ahmed 0 Reputation points
    2026-02-13T12:19:14.5333333+00:00

    omg i have same problem in my ******@hotmail.com account and it says when i try to login
    **The Microsoft account you've entered does not exist.
    and i have many important things in it


  2. domca6306 0 Reputation points
    2026-02-10T06:18:47.1066667+00:00

    Or can you delete the account I can buy new one Minecraft


  3. domca6306 0 Reputation points
    2026-02-09T13:54:03.63+00:00

    No if i put my email the ****@icloud.com it says that it dosnent exist but if i make new account with the email it says that i have 1 account the jerkoffmail

    0 comments No comments

  4. Emma1-N 4,360 Reputation points Microsoft External Staff Moderator
    2026-02-07T04:31:44.0466667+00:00

    Welcome domca6306,

    "Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data."

    Thank you for reaching out to Microsoft Q&A forum. I understand how frustrating it can be when your email address on their Xbox/Microsoft account was changed unexpectedly from ******@icloud.com to ******@jerkoffmail.com.  

    To assist you better, I need to clarify a few things:  

    • Can you sign in to your account right now?
    • Do you still have access to your old iCloud email address (the one previously linked to the account), in case we need it for verification or email-change details?

    I’m sorry, but I can’t access or modify personal accounts on Xbox or any other service, including changing usernames or associated emails.  

    Please answer the questions above so I can guide you in the right direction to help resolve the issue. 

    Looking for your response.  

    Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below.

    image (9)


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