After I got hacked, I changed password now I'm not receiving emails.

Ernie Soiza 40 Reputation points
2026-02-25T12:48:06.58+00:00

After my account got hacked, I changed my password now I'm not receiving emails.

Outlook | Windows | New Outlook for Windows | For home
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EmilyS726 264.9K Reputation points Independent Advisor
2026-02-25T13:24:40.0766667+00:00

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

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AI answer

2026-02-25T12:48:15.08+00:00

If you are not receiving emails after changing your password due to a hack, there are a few steps you can take to troubleshoot the issue:

  1. Check Spam/Junk Folder: Sometimes, legitimate emails can end up in the spam or junk folder. Make sure to check there.
  2. Review Email Rules: If your account was compromised, the hacker might have set up rules to redirect or delete incoming emails. Sign in to your email account and check for any suspicious rules in the settings.
  3. Verify Account Settings: Ensure that your email settings are correct, including any forwarding addresses that might have been added by the hacker.
  4. Contact Support: If you're still having issues, consider reaching out to Microsoft Support for assistance. They can help you recover your account and ensure that it is secure.
  5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

These steps should help you regain access to your email functionality after a hack.

AI-generated content may be incorrect. Read our transparency notes for more information.

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