Can't connect Xbox Xeries S/X wireless controller (brand new) to Windows 11 bluetooth

Dear @JJYT,

Thank you for posting your question in the Microsoft Q&A forum.

I apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Do the correct Bluetooth pairing sequence

• Turn the controller on (press the Xbox button).
• Press and hold Pair for 3 seconds until the Xbox button starts flashing (pairing mode).
• On the PC: Settings > Bluetooth & devices > ensure Bluetooth is On > Add device > choose Bluetooth > pick Xbox Wireless Controller when it appears. How to Connect Your Xbox Controller to a PC | Microsoft Windows

Remove the old pairing and re-pair cleanly

• Go to Settings > Bluetooth & devices > Devices > find the controller > Remove device.
• Then repeat the pairing steps

Clear hidden/ghost controller entries

• Open Device Manager > View > Show hidden devices
• Under Bluetooth and Human Interface Devices, uninstall any greyed/faded Xbox controller entries
• Restart, then pair again

Run Microsoft’s Bluetooth troubleshooter

• Please refer to this article to run Bluetooth troubleshooter: Fix Bluetooth problems in Windows - Microsoft Support

Update or reinstall Bluetooth drivers from ASUS

• Check Bluetooth is enabled (including BIOS setting checks)
• Check for Bluetooth driver updates
• Uninstall and reinstall Bluetooth drivers, downloading them from the ASUS support site for your motherboard

If you are still unable to connect via Bluetooth, I suggest you using a USB‑C connection instead, since you said this method worked. This approach is generally more reliable, and I sincerely apologize for the inconvenience caused by the Bluetooth issue.

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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