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Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity

Rajesh Somaraj 0 Reputation points
2026-03-02T06:17:13.85+00:00

Not able to Login to Azure or Azure devops. after accepting username and password below error message is throwing

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Shubham Sharma 10,645 Reputation points Microsoft External Staff Moderator
    2026-03-02T10:10:50.3566667+00:00

    Rajesh Somaraj

    Thank you for reaching out to Microsoft Q&A.

    The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

    Tenant inaccessible due to inactivity

    If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

    If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

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  1. Clive Reece 0 Reputation points
    2026-03-06T12:40:08.5633333+00:00

    I have called the global support number but I am just given a link to log a request online. However, when I try to log a request for Azure portal sign-in I am not allowed to log a ticket and I am advised to call the support number.

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  2. Rajesh Somaraj 0 Reputation points
    2026-03-02T06:29:51.6166667+00:00

    Hi Andreas,

    Thanks for your quick response.

    While trying to access https://entra.microsoft.com/

    same error is throwing

    User's image

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  3. Andreas Baumgarten 130.9K Reputation points MVP Volunteer Moderator
    2026-03-02T06:25:33.16+00:00

    Hi @Rajesh Somaraj ,

    if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

    Tenant inaccessible due to inactivity

    Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

    If you need to reactivate your tenant:

    • The tenant administrator can reach out to Microsoft, see the global support phone numbers.
    • Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

    You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

    Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

    If nothing works so far you can try this solution:

    • Login to https://entra.microsoft.com/
    • Go to Entra ID -> Overview, and click on Manage tenants
    • Create a new Tenant and get its Domain name
    • Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
    • From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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