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Hello Microsfot support,
I accidentally created a microsoft family group where one of my email accounts is the parent and the another one of my email accounts is set as a child.
Because of this, I am now unable to change certain settings since it requires parental consent from the parent account. However, both accounts belong to me. I already tried to remove the "child" email from the group, and I thougt i succeed.
Could you please help me either:
remove the child account from the family group, or
change the child account to an adult account so I can manage it normally?
both account belong to me, and I can verify ownership if needed.
Thank you for help.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi there!
Since you mentioned it is both of your account that you are using, I suggest to sign in to the adult or organizer account to remove all restrictions on the child account first as only the adult/organizer account can make changes to its members.
If there is an adult or organizer account present, please have the adult account remove restrictions on your account via https://account.microsoft.com/family page, You may also follow the Microsoft guide here to resolve this:
Once you have removed everything using the parent account, that would be the only time you can remove the other account from the family page. I hope this helps.
Please note that this is a public forum, I will be responding you in short period of time and regret for a delay in response. As I am merely a fellow user trying to provide insight and information that may be helpful to others. Thanks!
I already tried this method once, but since you told me to do that again, I did. I removed all restrictions and deleted child account from the group. Afterwards I deleted myself (parent account). But, when I open my computer, the microsoft window opens and asks me for creating a new family group. There is no other way for me to log in into my computer, but create a family group. Is there anything you can do or how do I solve this?
Sincerely, thank you for the help!
I already tried this method once, but since you told me to do that again, I did. I removed all restrictions and deleted child account from the group. Afterwards I deleted myself (parent account). But, when I open my computer, the microsoft window opens and asks me for creating a new family group. There is no other way for me to log in into my computer, but create a family group. Is there anything you can do or how do I solve this?
Sincerely, thank you for the help!