windows 11 failed to install at 5%

Paul & Lei Groves 0 Reputation points
2026-03-10T21:36:16.0966667+00:00

windows 11 failed to install at 5% on a new laptop

Windows for home | Windows 11 | Install and upgrade
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Paul & Lei Groves 0 Reputation points
2026-03-11T07:45:13.01+00:00

Hi just uninstalled the windows updates and reinstalled again all good now thanks đź‘Ť

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  1. Estrella721 46,135 Reputation points Independent Advisor
    2026-03-10T22:09:33.84+00:00

    Let’s check further information so I can provide you with the appropriate solution.

    1. In the search bar, type Winver and hit Enter.

    Please share a screenshot of that window.

    1. Go to Settings > System > Windows Update.

    Take a screenshot and share it here.

    Do not include any personal information.

    1. Could you list the troubleshooting steps you've tried to avoid repeating them, if any?

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  2. AI answer

    2026-03-10T21:36:31.1933333+00:00

    On a new laptop where Windows 11 fails to install at 5%, start with the general upgrade/installation fixes and then check for common causes listed for Windows 11 setup errors.

    1. Remove external hardware
    • Unplug all nonessential devices: printers, scanners, USB drives, external hard disks, docks, and other peripherals.
    • If it is in a docking station, undock it and try the installation again.
    1. Update Windows and drivers first
    • Boot into the existing Windows version on the laptop.
    • Go to Settings > Windows Update and install all important updates.
    • Ensure hardware drivers and BIOS/firmware from the laptop manufacturer are up to date.
    1. Uninstall non-Microsoft antivirus and nonessential software
    • Third‑party antivirus and some older apps can block installation.
    • Go to Control Panel > Programs > Programs and Features and uninstall:
      • Any non‑Microsoft antivirus/security suites.
      • Old or nonessential applications (especially system-tweaking or update-blocking tools).
    • Restart and retry the Windows 11 installation.
    1. Check for specific error codes
    • When the install fails, note any error code shown.
    • In Windows 11/10, go to Settings > Windows Update > Update history and find the failed Windows 11 upgrade entry and its error code.
    • Compare the code with the “Other Common Errors” table and apply the matching fix:
      • Errors indicating insufficient space (for example 0x80070070 – 0x50011/12/60000): free disk space and retry.
      • Errors indicating incompatible apps (for example 0xC1900208 – 0x4000C): uninstall incompatible apps and retry.
      • Errors indicating damaged or missing files (for example 0x80073712, 0x8024000B, 0x8007000d): run the DISM repair command from an elevated Command Prompt:
        • DISM.exe /Online /Cleanup-image /Restorehealth
      • Errors indicating network/update issues (for example 0x800F0922, 0x80072ee2, 0x80240034): ensure a stable internet connection, disable VPN, and retry.
    1. Run additional repair steps if needed
    • If there are driver or device issues, open Device Manager and update or uninstall devices with a yellow exclamation mark.
    • To repair disk errors, run chkdsk /f C: from an elevated Command Prompt and restart when prompted.
    • If system files may be corrupted, run DISM as above, then retry the installation.

    If the installation continues to fail after these steps and the error code matches one of the listed codes, apply the specific guidance for that code. If it does not match or persists, contact Microsoft support for further assistance.

    References:

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