Fraudulent Charges on my account

User 567 20 Reputation points
2026-03-14T19:28:33.52+00:00

I got charged three times from Microsoft*XB and have investigated and found that there's no subscriptions under any of my accounts. Nor any transactions under my card.

I have tried to contact Microsoft directly but was unable to.

Not sure what or where to go for help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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Answer accepted by question author
EmilyS_726 28,995 Reputation points Volunteer Moderator
2026-03-14T20:32:15.22+00:00

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

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  1. John Jefferson Doyon 87,535 Reputation points Independent Advisor
    2026-03-14T20:08:29.13+00:00

    Hi, I'm John!

    Did the charges actually get deducted from your card or bank account, or did you only receive a notification (email or message) saying you were charged?

    If the money was not actually deducted, it might just be a scam or phishing email, especially if it did not come from an official Microsoft address. In that case, please do not click any links in the message.

    Have you checked your purchase history here: https://account.microsoft.com/billing/orders


    Click "Add comment" to let me know.

    Regards,

    John J.D.

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