I have already done the Daily set in Microsoft reward, but another tracker did not track correctly.

鈞 大 20 Reputation points
2026-03-26T17:20:06.3566667+00:00

not complete

Just as shown above. Moreover, I am sure that I did all the activities yesterday, now it says it is day one on my phone pages, and it still keeps the streak on pc page.

I have no idea what I should do to fix the problem.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Answer accepted by question author
John Jefferson Doyon 87,535 Reputation points Independent Advisor
2026-03-26T18:09:34.3566667+00:00

Hi, I'm John!

This has happened to me too.

If you don’t recall missing your streak today or yesterday, don't worry, you can actually ask the Microsoft Rewards team to help you restore your streak.

Please use this specific link with the appropriate category: https://rewards.bing.com/support?categoryId=earning_points&subcategoryId=broken_streak

I really hope they can restore your lost streak soon. In the meantime, please continue using Rewards and completing your tasks as best as you can.

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

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  1. AI answer

    2026-03-26T17:20:25.6133333+00:00

    The streak and tracker issues are usually caused by how and when the Daily set is recorded across devices and time zones.

    Based on the documented behavior:

    1. A streak will reset to day 1 if the Daily set is not completed on time for that day.
    2. Using a VPN or a device with a different time zone can cause the system not to recognize a completed Daily set, because streaks are based on the device’s time zone.
    3. Being signed in with a different Microsoft account on one device can also make it look like progress is missing.

    To troubleshoot and prevent further issues:

    1. Verify that all devices (PC and phone) are set to the same correct local time zone and that no VPN is in use when completing the Daily set.
    2. Confirm that the same Microsoft account is signed in on both PC and mobile when doing Rewards activities.
    3. After adjusting time zone/VPN/account, complete a new Daily set from one device and then refresh the Rewards page on the other device to see if the tracker aligns.
    4. If the streak has already reset despite completing activities on time and with correct settings, it cannot be manually restored. Future streaks can be protected by enabling Streak protection if available on the account.

    To enable and check Streak protection:

    1. Sign in to the Rewards dashboard at rewards.bing.com on desktop.
    2. Turn on the toggle next to Streak protection (on mobile, the toggle is near Daily set).
    3. While it is enabled, select the “Streak Protection” title in the information bar to see how many of the 14 yearly protection days remain.

    If, after confirming time zone, VPN, and account, the Daily set still does not track correctly across devices, contact Microsoft Rewards Support from the Rewards dashboard so the account can be reviewed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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