Can't use Azure Portal

Question

Can't use Azure Portal

Timteo Prevost 20

I have a problem every time I'm logging in Azure Portal, I can't do any actions, the app displays this:

{
  "sessionId": "32276c2c19ea4337b2c2e548f8b1afbb",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '74658136-14ec-4630-ad9b-26e160ff0fc6'(ADIbizaUX) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 14a7ae9e-20f6-4dfb-9bbe-beb974fa0600 Correlation ID: 8f17d36a-b076-4249-a31b-67527ae28278 Timestamp: 2026-04-01 12:14:00Z",
      "clientId": "74658136-14ec-4630-ad9b-26e160ff0fc6",
      "scopes": [
        "a57aca87-cbc0-4f3c-8b9e-dc095fdc8978/.default"
      ]
    }
  ]
}

Timteo Prevost 20 Reputation points

2026-04-01T12:25:31.5933333+00:00

I've tried to logout, clear cache and cookies, login in incognito and make sure this only account I have on my browser in the one I want to use but nothing affects it.

Answer accepted by question author

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Your answer

Timteo Prevost 20 Reputation points

2026-04-01T12:25:31.5933333+00:00

I've tried to logout, clear cache and cookies, login in incognito and make sure this only account I have on my browser in the one I want to use but nothing affects it.

Answer 1

Hello Timteo Prevost,

Based on your description, it appears that you have created a Microsoft personal account, not an Azure work or school account. This is why you’re encountering errors when trying to access the Azure Portal.

Issue: When users try to login to Azure portal using their personal Microsoft Account (Outlook, Hotmail..) they are getting AADSTS160021 or AADSTS16000 or AADSTS50020 errors.

Reason: When signing in to the Azure portal with a personal Microsoft account, you are automatically connected to the Microsoft Services tenant (Tenant ID: f8cdef31-a31e-4b4a-93e4-5f571e91255a).

You can verify this by navigating to Microsoft Entra ID > Overview, where you’ll see this Tenant ID.

This default tenant does not have a directory associated with it, which you can confirm by going to the Settings blade. As a result, you cannot perform administrative actions such as:

Creating users or groups
Registering enterprise applications
Managing resources

In short, it’s a system tenant with restricted capabilities, and administrative access is not granted by default. User's image

Solution: To fully utilize the Azure portal, you need to create your own tenant instead of relying on the Microsoft Services tenant.

Follow these steps:

Open an in-private/incognito browser window (to avoid automatic sign-in via SSO).
Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account. Click on Try Azure for free button.
During the setup, you’ll be prompted to create a new directory (tenant). Once completed, you will become the Global Administrator of this new tenant, giving you full access to manage Azure resources.

User's image

Let me know if you need help with the sign-up process or configuring your new tenant.