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Cannot add Outlook email to Android Outlook app (but can add Gmail and Yahoo emails without issue)

Helen Sunderland 0 Reputation points
2026-04-23T20:57:35.82+00:00

Over the past couple of days, my Outlook email accounts have dumped all data from the Android Outlook app. I detached the accounts and attempted to reconnect them, to no avail. My Gmail and Yahoo accounts all connect without issue to the Android app. I have subsequently reinstalled the Outlook app, cleared data, cleared the cache and still have the same issue. When attempting to connect an Outlook account, I choose Add Account, type in my Outlook email (full address), press Continue, and then it jumps to a blank screen which times out in a few seconds with "Outlook isn't responding - x Close App or Wait". Looking for troubleshooting advice! Thanks in advance...

Outlook | Outlook for mobile | Outlook for Android | For home
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Helen Sunderland 0 Reputation points
2026-04-23T21:23:03.6866667+00:00

Issue resolved with (yet another) phone restart!

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