Copilot Upgrade - and trouble

Mark Thomas 25 Reputation points
2026-04-24T03:31:57.0733333+00:00

hello Im having major drama with Copilot and use - and BEFORE I upgrade if that's the problem I need to PLEASE speak with usage with a LIVE Customer Service Agent - NOT a BOT PLEASE

Moved from Microsoft 365 and Office | Subscription, account, billing | For home | Other

Microsoft Copilot | Other
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Answer accepted by question author
Thomas4-N 21,315 Reputation points Microsoft External Staff Moderator
2026-04-24T07:27:02.3766667+00:00

Hello Mark Thomas,

I understand you'd like to speak with a live support agent regarding your Copilot experience. This forum is community-based, so I'm unable to initiate callbacks or direct contact from here — but you can reach a live agent through Microsoft Support.

  1. Visit this website: Contact - Microsoft Support   
  2. Type Contact in the search box.   
  3. Now click Get help, and Select Contact Support or sign in to contact support below. 
  4. Choose the suitable options and click Confirm. 
  5. You may choose to chat with a support representative or request a call back.   

That said — if you'd like to share what specific issue you're running into with Copilot, the community here might be able to help as well.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas. 

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