How to fix a computer offline to being ready to print

Roger Giese 20 Reputation points
2026-04-25T19:54:27.68+00:00

My HP OfficeJet Pro 8135e says that it is offline and will not print. However, it is on and connected to the same network as my laptop.

Windows for home | Windows 11 | Devices and drivers
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Answer accepted by question author
Marcin Policht 112.2K Reputation points MVP Volunteer Moderator
2026-04-25T20:09:45.68+00:00

If your Windows 11 machine is showing the HP OfficeJet Pro 8135e as offline, the system is likely still trying to communicate with an invalid address or an unreliable WSD port. To fix this, you should first identify the correct current IP address of your printer by navigating to the network or wireless settings menu on the printer's touchscreen. Once you have the numerical address, such as 192.168.1.50, you can manually update the port in Windows 11.

Open the search bar on your taskbar and type printers to find the printers and scanners menu. Select your HP OfficeJet from the list and click on printer properties, which often opens in a separate classic Windows window. Navigate to the ports tab and click add port, then select standard TCP/IP port and click new port. This will launch a wizard where you can enter the printer's current IP address exactly as it appears on the printer screen. Completing this wizard creates a direct dedicated line of communication that bypasses the common discovery errors found in automatic setups.


If the above response helps answer your question, remember to "Accept Answer" so that others in the community facing similar issues can easily find the solution. Your contribution is highly appreciated.

hth

Marcin

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