Renewed subscription but apps not working

jen stern 20 Reputation points
2026-05-01T12:31:45.8566667+00:00

I renewed my subscription, the payment went through and I got a confirmation mail. I have uninstalled all the old apps and installed the new apps, THREE TIMES, restarting the computer each time. But I still can't use MSWord or MSExcel.

Please help.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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Answer accepted by question author
DaveM121 933.5K Reputation points Independent Advisor
2026-05-01T13:05:37.8766667+00:00

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your subscription then recognised correctly.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Payments and Billing section, is it indicated your payment has been processed correctly.

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