Since two days ago it has started worked as normal. Since then, I've had no issues so it appears to be fixed.
Outlook.com "Something Went Wrong"
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 37%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JM90
0
Reputation points
Since 25 April 2026, Outlook.com has issues opening most emails.
Plain text emails and basic HTML emails open without issue. But most emails will not open and I get the error message shown in the screenshot.
I'm using the latest version of Firefox (Version 150.0.1).
Something Wrong Went
ErrorType: Component
See screenshot below:
Outlook | Web | Outlook.com | Email
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JM90 0 Reputation points
2026-04-29T14:28:53.13+00:00 The problem persists with add-ons disabled.
Emails display without issues when I tried using Chrome.
So the issue occurs using Firefox. Why?
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3 additional answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 62%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Brian Tillman 25,040 Reputation points Independent Advisor2026-04-30T02:17:06.4533333+00:00 I'm afraid I can't tell you what may be happening. Sorry. Perhaps someone else will have an idea.
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Brian Tillman 25,040 Reputation points Independent Advisor
2026-04-29T20:34:00.1933333+00:00 If you use the Reading Pane instead of opening the message, does the same thing happen?
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JM90 0 Reputation points
2026-04-30T00:02:36.82+00:00 When I click on an email to open it in the reading pane, the error is shown. If I double click an email to open it in a new window, the new window is blank.
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Brian Tillman 25,040 Reputation points Independent Advisor
2026-04-29T15:09:29.2366667+00:00 Hi. I'm Brian and I'll try to help.
There is a known problem logging into Outlook.com right now. Microsoft is working on it. See the status at the bottom of the page https://status.cloud.microsoft/m365/ to keep track.
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JM90 0 Reputation points
2026-04-29T15:42:30.4566667+00:00 Hi Brian - Thanks for the link, but I have no issues with signing in. The problem I'm facing occurs when I try to view emails and instead of displaying the email, Outlook shows a white page with the blue "Something Went Wrong" text as shown in the screenshot.
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