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No access to word

Hava Eylon 0 Reputation points
2026-05-03T17:36:45.8833333+00:00

On May 1, 2026 I bought a subscription: Microsoft 365 Basic, order number**:** 4053466473. Since then, I cannot write on a new word document or change an old word document. It says that my subscription has been cancelled and that in order to reactivate, I have to buy a new one- which I did!! how to fix that?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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EmilyS726 234.9K Reputation points Independent Advisor
2026-05-03T18:11:41.4766667+00:00

Hello

That's because Microsoft 365 Basic doesn't come with Office apps like Word, Excel, etc. It is strictly for 100GB Onedrive storage only, so your Word app will not work.

YOu will need to use the web version for free in this case via www.office.com > Apps.

Or if you want the desktop version, you need at least Microsoft 365 personal, not basic.

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  1. Fred Eriksson 0 Reputation points
    2026-05-25T00:19:16.6266667+00:00

    just last week it worked so why doesn't it now. basic worked for me for the last few years.

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