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The solution was, to chat with Pearson Vue's support staff directly. They resolved the issue in about 5 minutes.
I cant book certification exams at learn.microsoft.com
Gabriel-6117
0
Reputation points
Hi there
I tried booking the exam for "Microsoft Certified: Power BI Data Analyst Associate" and it failed a couple times at payment. When I tried later, I now see the following message right after I try to submit the form that comes up when I press "Schedule exam". Following the error message.
Unexpected error
We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.
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2 additional answers
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Andreas Baumgarten 132K Reputation points MVP Volunteer Moderator2026-05-13T05:19:27.78+00:00 Hi @Gabriel-6117 ,
Microsoft Certification / Exam topics are currently not directly supported in the Q&A forums.
Maybe one of the links is helpful:
Microsoft Training & Certification is supported on their own platform:
Microsoft Credentials Support / Learning
Please create your support request there and the Microsoft Learn/Cert staff will assist you.
Additional information related to: Certifications, Exams, Assessments and Microsoft Certified Trainer (MCT) program
Pearson VUE Support:
Pearson VUE - Customer Service
Certiport Support
Certiport Technical / customer support
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
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AI answer
2026-05-13T05:02:25.27+00:00 The error after multiple failed payment attempts is typically caused by an
ERROR_VUE_WIDE_BLOCK, which means the Pearson VUE account has been blocked due to repeated payment failures. This block prevents further scheduling attempts and surfaces as a generic “Unexpected error” when submitting the scheduling form from Microsoft Learn.To resolve this and book the “Microsoft Certified: Power BI Data Analyst Associate” exam:
- Contact Pearson VUE support so they can check and remove the block on the account:
- Use the Pearson VUE Microsoft contact page: https://home.pearsonvue.com/microsoft/contact
- After Pearson VUE confirms the block is lifted, return to the certification page on Microsoft Learn and try scheduling the exam again via the normal “Schedule exam” flow.
If issues persist after Pearson VUE removes the block, raise it through Microsoft Certification Support using the certification support channel referenced at https://aka.ms/CertificationSupport.
References:
AI-generated content may be incorrect. Read our transparency notes for more information. - Contact Pearson VUE support so they can check and remove the block on the account: