Cannot Add Phone to Account

ScrewyCashew 0 Reputation points
2026-05-14T10:18:52.1033333+00:00

I am unable to add a phone number to my Microsoft account. Every time I go to "Manage how you sign in to your account" I am given the options to add an email, remove a current email, or change sign-in preferences. Nowhere is there a button to add a phone number. When I click to change sign-in preferences, all I can do is cancel since I only have one email on file. How can I add a phone number to my account?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Estrella721 45,810 Reputation points Independent Advisor
2026-05-14T11:00:35.7566667+00:00

Hi,

Microsoft has updated its account security settings, and for increased protection, phone numbers can no longer be added as a new method for sign-in verification. Instead, users are encouraged to use an email address as their primary security and recovery option for account access and recovery.

You can find more details in Microsoft’s official support article here:

https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

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