I have an upcoming Microsoft certification exam (AI-900) scheduled on May 27, 2026.

Venugopal P 0 Reputation points
2026-05-15T14:29:14.3533333+00:00

I have an upcoming Microsoft certification exam (AI-900) scheduled on May 27, 2026. My registered exam name is incorrect: "Venugopal P P". My correct legal name as per my government ID is: "Venugopal P". I updated my Microsoft Learn profile, but the system indicates my name change requires further review. Please update BOTH: 1. My certification profile legal name 2. My existing exam booking name MS ID: XXXX. I'll share the exact ID once you contact me. The correct Name: Venugopal P

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Julian Sharp 42,946 Reputation points
2026-05-15T14:32:24.56+00:00

You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://aka.ms/credentials-support

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  1. AI answer

    2026-05-15T14:29:31.0333333+00:00

    Changes to the legal name on a Microsoft certification profile and on an existing Pearson VUE exam booking cannot be made directly through Microsoft Learn profile edits alone and cannot be completed from here.

    To get the legal name and the existing AI-900 exam appointment corrected:

    1. Use the Microsoft Certification Support channel
      • Go to Microsoft Certification Support as indicated in the certification support guidance and submit a case describing:
        • The incorrect name currently shown ("Venugopal P P").
        • The correct legal name exactly as on the government ID ("Venugopal P").
        • That there is an existing AI-900 exam scheduled on May 27, 2026.
      • A support agent can update the certification profile name and advise on synchronizing that change with the Pearson VUE booking.
    2. If the booking itself is locked or shows the wrong name
      • Contact Pearson VUE Support directly for Microsoft exams. The moderator guidance for scheduling issues directs candidates to Pearson VUE Support for account and booking problems.
      • Provide the Microsoft exam details (AI-900, date, time, test center/online) and request that the booking name be updated to match the corrected certification profile/legal ID.
    3. Verify before exam day
      • After support completes the update, sign in to the certification dashboard and confirm that:
        • The certification profile shows the correct legal name.
        • The scheduled AI-900 appointment reflects the same name.
      • If there is any mismatch, re-contact Pearson VUE Support before exam day to avoid issues at check-in.

    Name changes and booking corrections must be handled by Microsoft Certification Support and/or Pearson VUE Support; they cannot be processed automatically or by community tools.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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