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Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Hi Helen,
From where did you buy the keycode?
I lost or damaged my product key
If you damaged your product key, but have a valid proof of purchase, Microsoft support may be able to replace your product key or provide other options. Contact Microsoft support for assistance.
Please contact Microsoft Support for further assistance.
Please go to the https://support.microsoft.com/contactus page
Type "Billing" and press Enter.
Please click on the "Contact support" button at the bottom.
Select the Product and Category for support based on your requirements.
I hope this information helps. If you have any more questions, don't hesitate to reach out.
Otherwise, if your problem is resolved, please take a moment to rate the answer. Wishing you good luck!