I have proof that it is my account but my password and username (sign in email) were changed

System 32 20 Reputation points
2026-06-04T10:28:42.11+00:00

I requested a security info replacement but the hacker somehow didn't get logged out and managed to cancel the security change then when i tried to do it again my phone number was removed from the account and my email was also removed meaning that i cannot even request a review via form so i need to talk to a human that works at microsoft because i have proof that it is my account or if they can allow me to send another form

Windows for home | Windows 11 | Accounts, profiles, and login

Answer accepted by question author

DaveM121 905.3K Reputation points Independent Advisor
2026-06-04T11:01:57.61+00:00

Account recovery is an automated online process, even if you can contact Microsoft Support, they cannot recover your account, they will just refer you to the account recovery form.

I wish I had better news, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, this forum is just a user to user account and no-one here has any account access, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered and Mojang indicate if the Microsoft account cannot be recovered, then the Minecraft account is lost..

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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