Azure Front Door / CDN still incurring charges even after deletion (post auto-migration)

Question

Azure Front Door / CDN still incurring charges even after deletion (post auto-migration)

GregGood-7533 5

I had a couple of sites I set up a couple of years ago on Front Door / CDN Classic as it was the only clean way to get HTTPS configured on my basic SPA site (to my knowledge...still learning Azure). Theses site were auto-migrated to a Standard or Premium service automatically about 10 days ago and are now incurring costs daily. I don't really need the related projects set up with those services as Static Web Apps now handles my scenario perfectly. I tried to delete the related Front Door and CDN profiles/services but am still seeing charges getting applied daily. I've tried to use the all of the cost analysis and resource graph tools to find the source of the charges but they all show no related resources, yet I'm still getting charged. It's like there are services I can no longer see like a Web App Firewall or some ruleset that is still consuming the supposedly deleted services. The cost analysis tools tell me charges, but no GUIDs for the resource cost it displays. It's like some portions of the classis mode of the service are somehow still active in a backend system I have no access to now.

I've tried to submit support tickets but my scenario is not listed in the questions asked and there is no ticket I can submit, I guess, until I get billed on my next cycle in 10 or 15 days, in which I can try to request a refund. Is there any other way to get support for this issue or do I have to just wait until I'm billed then dispute the bill somehow?

Please help!

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Venkatesan S 9,565 Reputation points Microsoft External Staff Moderator

2026-04-27T01:40:23.9766667+00:00
Hi GregGood-7533,

Thanks for reaching out in Microsoft Q&A forum,

Your Front Door/CDN Classic profiles were automatically migrated to Front Door Standard or Premium about 10 days ago.

Standard/Premium charges a base fee per profile (even with very low traffic), which is why you’re seeing daily charges now.

You’ve deleted the visible Front Door/CDN resources and moved to Static Web Apps, but:

Charges are still appearing.

Cost Analysis shows charges without resource GUIDs.

It looks like some backend migration artifacts (profiles, meters, WAF, rulesets) are still active and billed.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Kindly let us know if the above helps or you need further assistance on this issue.

Please “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
GregGood-7533 5 Reputation points

2026-04-27T21:37:01.5733333+00:00

This is part of the problem. I've tried all of the suggestions. I've tried to submit a ticket but there is never a skip suggestions option, at least on my subscription. There are things that look like you might be asking a general question, but nothing that is truly a skip suggestions and go to a ticket. Every support ticket path leads back to a page full of self-help suggestions, never a form I can fill in to send to anyone. I do not have a paid support plan. Do all of these suggestions only work with a paid support plan? I do pay my subscription fees for my services every month, but the costs are 5 times higher than normal because of this issue in which I have no direct access to the service that is charging me nor a contact that can help correct it. I don't want to have to cancel my entire Azure subscription over this. I'd just like a clear path to getting it resolved cleanly so that I can move forward with my various projects. I really love the Azure systems, but this particular issue is currently out of my control without very specific steps I can take to resolve it. None of the current suggestions or links are working in my scenario.
GregGood-7533 5 Reputation points

2026-04-27T22:07:59.3033333+00:00

I believe I may have finally been able to get to the ticket page after several more tries. One of the pages finally showed a prompt to go back that was missing in previous attempts. I'll report back later if I've had some success.
GregGood-7533 5 Reputation points

2026-04-27T22:51:19.63+00:00

I was able to submit the ticket! Will report back when it is resolved
GregGood-7533 5 Reputation points

2026-05-06T01:45:48.9166667+00:00

As mentioned a week ago, I was finally able to submit the ticket and got confirmation that it was submitted. There has been no further response from Azure support in a week now and I'm still incurring charges daily. I've left additional messages asking for an update, but have gotten no response. How long does it take until the Azure support team will start interacting with me?
kagiyama yutaka 3,765 Reputation points

2026-05-06T01:58:55.5133333+00:00

so sorry for the slow reply. FD billing cases often stay quiet until Billing Ops picks them up; once they do, the orphaned meter clears same day. u can reply in the ticket asking for escalation to Billing Operations.

Answer recommended by moderator

GregGood-7533 5

It took several weeks, but my issue was finally looked at by tech support and resolved. They turned off the orphaned services I no longer had access to. They said they had a big backlog of support requests. I'm guessing it might have been related to my same issue if potentially thousands of users started incurring unexpected charges from the changes they made. It took a couple of weeks more to refund the over-charges, but they did follow through and everything is now fully resolved. It was just a little scary when I felt like my support requests went unseen for a couple of weeks or more. A simple post in my support ticket saying they we overwhelmed and might take a few weeks to get back to me would have eased my mind a bit. I did have to pay the overages at invoice time, then they got fully refunded weeks later.

Not sure how to mark this as answered here in this site, but consider this response as me marking my situation as fully resolved.

kagiyama yutaka 3,765 Reputation points

2026-06-06T03:41:23.9333333+00:00

thanks for the update. glad to hear support finally got to your case and cleared the orphaned services.

2 additional answers

GregGood-7533 5 Reputation points

2026-04-27T21:37:01.5733333+00:00

This is part of the problem. I've tried all of the suggestions. I've tried to submit a ticket but there is never a skip suggestions option, at least on my subscription. There are things that look like you might be asking a general question, but nothing that is truly a skip suggestions and go to a ticket. Every support ticket path leads back to a page full of self-help suggestions, never a form I can fill in to send to anyone. I do not have a paid support plan. Do all of these suggestions only work with a paid support plan? I do pay my subscription fees for my services every month, but the costs are 5 times higher than normal because of this issue in which I have no direct access to the service that is charging me nor a contact that can help correct it. I don't want to have to cancel my entire Azure subscription over this. I'd just like a clear path to getting it resolved cleanly so that I can move forward with my various projects. I really love the Azure systems, but this particular issue is currently out of my control without very specific steps I can take to resolve it. None of the current suggestions or links are working in my scenario.
GregGood-7533 5 Reputation points

2026-04-27T22:07:59.3033333+00:00

I believe I may have finally been able to get to the ticket page after several more tries. One of the pages finally showed a prompt to go back that was missing in previous attempts. I'll report back later if I've had some success.
GregGood-7533 5 Reputation points

2026-04-27T22:51:19.63+00:00

I was able to submit the ticket! Will report back when it is resolved
GregGood-7533 5 Reputation points

2026-05-06T01:45:48.9166667+00:00

As mentioned a week ago, I was finally able to submit the ticket and got confirmation that it was submitted. There has been no further response from Azure support in a week now and I'm still incurring charges daily. I've left additional messages asking for an update, but have gotten no response. How long does it take until the Azure support team will start interacting with me?
kagiyama yutaka 3,765 Reputation points

2026-05-06T01:58:55.5133333+00:00

so sorry for the slow reply. FD billing cases often stay quiet until Billing Ops picks them up; once they do, the orphaned meter clears same day. u can reply in the ticket asking for escalation to Billing Operations.
kagiyama yutaka 3,765 Reputation points

2026-06-06T03:41:23.9333333+00:00

thanks for the update. glad to hear support finally got to your case and cleared the orphaned services.

Answer 1

kagiyama yutaka 3,765

The issue is a migrated FD base‑meter still billing under the old path… u can stop it by Billing→new req→skip suggstns n ask them to remove that orphaned Standard/Prem meter for ur sub.

0 comments

Answer 2

Azure Front Door Standard/Premium profiles incur a base monthly fee per profile, even when there's no traffic. Variable meters like data transfer and requests stop charging when there's no usage, but the base fee continues until the profile is deleted.

For migrated environments, the classic Front Door or CDN resource can remain present after migration, but billing for the Standard/Premium tier is tied to the new profile. Deleting only the classic resource does not stop Standard/Premium billing. The classic resource is recommended to be deleted only after verifying DNS and traffic are fully moved, but the active, billable resource after migration is the Standard/Premium profile.

If all visible Front Door and CDN resources have been deleted and charges are still appearing, billing support must review the subscription and meters directly. Billing support is free and is the correct path to:

Confirm which Front Door Standard/Premium profile(s) or meters are still active and generating the base fee.
Verify whether any migrated profiles still exist in the subscription (even if the classic resources were deleted).
Evaluate a billing adjustment or credit if charges are unintended.

To proceed, create a billing support request in the Azure portal. Billing support can be opened even if the scenario doesn’t match a predefined category; after selecting Billing and the subscription, continue through to “Create a support request” and then “Return to support request” if suggested solutions are shown, and complete the case details. Billing support will then contact to investigate the ongoing charges and help stop them.

References:

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Azure Front Door / CDN still incurring charges even after deletion (post auto-migration)

2 additional answers