Microsoft account hacked, sign-in alias changed, account now says it doesn't exist

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Microsoft account hacked, sign-in alias changed, account now says it doesn't exist

orbits play 20

Hello,

My Microsoft account was compromised.

The original sign-in email was ******@gmail.com.

I have used this account for about 1.3 years. Recently I received a Microsoft security email saying that a passkey was added, but I did not add it.

Now when I try to sign in with my original email, Microsoft says the account does not exist.

I believe the attacker may have changed the sign-in alias.

I have proof that I owned the account, including:

Microsoft Minecraft order confirmation
Microsoft order number
GameKeys purchase receipt
Proof of Minecraft capes redeemed on the account
Microsoft security emails

The automated recovery pages only loop back and I cannot contact support because I cannot sign in.

Is there any official way to have my account investigated or escalated?

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Answer 1

Account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245