Microsoft Rewards Error: "On the go" / Catalog Item Region Restriction

Question

Microsoft Rewards Error: "On the go" / Catalog Item Region Restriction

MARINA PANDA 30

Hello Microsoft Support Team,

I am writing to report an issue with my Microsoft Rewards account. I am currently receiving the following error message when trying to redeem rewards: "On the go? You're previewing a catalog item that you're not eligible to redeem due to region or other restrictions."

I am currently located in my home region, and my account details correctly reflect my location. I am not using a VPN, proxy, or any tools that alter my IP address. I have already tried clearing my browser cache and logging back in, but the error persists.

Could you please review my account status and reset any incorrect location flags on your end?

Thank you for your assistance.

Best regards,
******@gmail.com

Suzanne Moore 0 Reputation points

2026-08-10T08:18:18.1666667+00:00

Same thing happening to me, weeks after you posted. Been doing this for years and never got that message before.
Mandy Fox 70 Reputation points

2026-08-15T19:37:13.7+00:00

I have been playing the games on Microsoft rewards since its introduction. The same thing is happening to me. I have been working towards an Amazon gift card for quite a while now and have reached the point of redemption, yet I am getting the same message that the OP posted. Everything in the AI description below does not apply to me. Nothing has changed and I am in the same region. Even when I looked at other rewards instead, I got the same message as the OP. Obviously, this is an issue on Microsoft's end that needs to be corrected. Please fix this now so I can redeem the reward. Thank you.
Steve Black 25 Reputation points

2026-08-23T12:09:07.2833333+00:00

Same thing here and I cannot seem to get to be able to contact Microsoft support team to find an answer. I have not left the country or done anything different for this to suddenly appear and as a result, I cannot redeem my points for an Amazon gift card. Ususally there is a statement that is in unavailable if funds are not there yet. Sigh
Suzanne Moore 0 Reputation points

2026-08-23T14:41:23.2333333+00:00

Steve, To contact Microsoft, click on the link in the Estrella721 answer below, if you haven't already. The first time Microsoft responded to me they said it was because I was in Pakistan. When I wrote back that I was in US and had not travelled, it took much longer for their response. They finally said I was "in the queue" for them to look into it. So frustrating!

Answer accepted by question author

Estrella721 45,295 Independent Advisor

Hi,

Just to confirm, have you recently traveled to another country or region?

Have you also tried signing in to your Microsoft Rewards account from a different device to see if you can redeem the reward there?

If you have not traveled to another country, are not using a VPN or proxy, and you've already tried basic troubleshooting, then your next best step is to contact Microsoft Rewards Support directly: https://rewards.bing.com/support

The support team for Bing Rewards has the essential tools and resources to investigate and fix this issue. Please note that their response time is usually within 24 hours, but it may take longer depending on the volume of tickets they receive (first come, first served). Thank you.

Mandy Fox 70 Reputation points

2026-08-15T19:38:35.3733333+00:00

None of this applies to us. Nothing has changed. This is a Microsoft issue that needs to be corrected at their end.

1 additional answer

Your answer

Suzanne Moore 0 Reputation points

2026-08-10T08:18:18.1666667+00:00

Same thing happening to me, weeks after you posted. Been doing this for years and never got that message before.
Mandy Fox 70 Reputation points

2026-08-15T19:37:13.7+00:00

I have been playing the games on Microsoft rewards since its introduction. The same thing is happening to me. I have been working towards an Amazon gift card for quite a while now and have reached the point of redemption, yet I am getting the same message that the OP posted. Everything in the AI description below does not apply to me. Nothing has changed and I am in the same region. Even when I looked at other rewards instead, I got the same message as the OP. Obviously, this is an issue on Microsoft's end that needs to be corrected. Please fix this now so I can redeem the reward. Thank you.
Steve Black 25 Reputation points

2026-08-23T12:09:07.2833333+00:00

Same thing here and I cannot seem to get to be able to contact Microsoft support team to find an answer. I have not left the country or done anything different for this to suddenly appear and as a result, I cannot redeem my points for an Amazon gift card. Ususally there is a statement that is in unavailable if funds are not there yet. Sigh
Suzanne Moore 0 Reputation points

2026-08-23T14:41:23.2333333+00:00

Steve, To contact Microsoft, click on the link in the Estrella721 answer below, if you haven't already. The first time Microsoft responded to me they said it was because I was in Pakistan. When I wrote back that I was in US and had not travelled, it took much longer for their response. They finally said I was "in the queue" for them to look into it. So frustrating!
Mandy Fox 70 Reputation points

2026-08-15T19:38:35.3733333+00:00

None of this applies to us. Nothing has changed. This is a Microsoft issue that needs to be corrected at their end.

Answer 1

The error message indicates that the catalog item being viewed is not eligible for redemption based on region or other policy restrictions, even if the account appears correctly configured.

Microsoft Rewards items must be redeemed in the same region as the Microsoft account, and redemption cannot occur while the system detects that the user is in another market or that location signals are inconsistent. The following can trigger this type of restriction:

Redeeming from a different region than the one set on the Microsoft account.
Using a VPN, proxy, or any service that alters or obscures the true IP address.
Attempting to redeem an item that is not offered in the current market.
Other policy-related account issues (for example, if the system suspects activity that violates Rewards account policies).

Since browser cache has already been cleared and VPN/proxy use has been ruled out, and only Microsoft Support can review and adjust internal account/location flags, the next step is to contact Rewards support so they can check the account directly.

Use the dedicated Rewards support channel so the Rewards team can review the account and the specific restriction:

Go to the Microsoft Rewards support form (Bing Rewards Support).
Sign in with the affected Microsoft account.
Select the option to contact Microsoft Rewards Support.
Describe the error message, confirm that the account region matches the physical location, and note that no VPN/proxy is in use.
Submit the request so the Rewards team can investigate and correct any incorrect region or restriction flags on the account.

If the issue persists or the form does not resolve the problem, use general Microsoft Support and request escalation to the Rewards team.

References: