refund for personal 365 after purchasing family 365

BK 20 Reputation points
2026-07-03T15:38:38.3966667+00:00

I purchased a personal 365 subscription January 7th and upgraded to the family 365 June 10th, but have not received a partial refund for my personal subscription.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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DaveM121 922K Reputation points Independent Advisor
2026-07-03T16:16:19.07+00:00

You are only entitled to a refund if you cancel the Microsoft 365 subscription.

When you upgrade a version of Microsoft 365 to a version with more features, like switching from the Personal version to the Family version, what happens is you pay for a new subscription to the Family version, then the remaining time on the Personal subscription is converted to the Family version on a pro-rata percentage basis, in this case 92%.

That process is explained in the 'Switch to a Microsoft 365 subscription with more features' section on this link.

https://support.microsoft.com/en-us/accounts-billing/subscriptions/switch-between-microsoft-365-subscriptions

Check the expiry date on your Microsoft 365 Family subscription to ensure that has happened to the expiry date on the new subscription.

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