Change of billing method

Question

Change of billing method

Paolo Ossola 20

I relocated to another country. I was able to edit my account details and to set the new billing and shipping addresses. When I try to move the payment method of my 365 subscription to a new credit card or to Paypal using the new credit card, I am prompted for a new billing address. No way to get through... Is anyone having the same issue? Thanks, Paolo

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Answer accepted by question author

John Jefferson Doyon 86,990 Independent Advisor

Hi, I'm John! I will help you with this.

Microsoft 365 subscription is tied to the country and currency where it was originally purchased. Because of that, the system won’t let you extend the subscription or set up auto-billing using a payment method from your new country.

What you can do instead is cancel your current subscription and wait for it to expire (or you can cancel it early if possible). Once it’s fully expired, you can purchase a new Microsoft 365 subscription using your correct country and billing information.

"Cancel a Microsoft 365 subscription" https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
"Change your country or region in Microsoft Store: Microsoft account" https://support.microsoft.com/account-billing/change-your-country-or-region-in-microsoft-store-5895e006-34f4-10f7-16b1-999e40adb048#windowsversion=microsoft_account
"Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Paolo Ossola 20 Reputation points

2026-07-08T13:58:23.92+00:00

I truly see no need to close an ongoing contract to restart it over, likely with worse terms and conditions on my side.

Which is the issue, the address or the payment method?

My address can be changed, but only within the country where I started the subscription?

Can I keep the original address, and pay for the subscription by a banking account in another country, either directly or indirectly through Paypal? I guess MSFT expects a match between the bank's IBAN an the address, which is weird.

Can I keep the original address and pay for the subscription using a bank account in the same country, despite of the place where I live for most of my time?

Thanks again if you can clarify.
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John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-08T14:07:04.4566667+00:00

@Paolo Ossola I noticed that you marked my response as not helpful.

But it is the only way forward. There's no other solution other than canceling any active subscriptions from past location and card.

Microsoft 365 subscription is tied to the country and currency where it was originally purchased.

It is the only way.
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-08T17:52:24.4033333+00:00

Hi @Paolo Ossola please let me know if you have any further questions or concerns.
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator

2026-07-08T18:01:24.1466667+00:00

@Paolo Ossola

Please note that forum contributors are your fellow users. Nobody here can make decisions on behalf of Microsoft. Feedback for Microsoft must be submitted in the portal at https://feedbackportal.microsoft.com/feedback .

2 additional answers

Your answer

Paolo Ossola 20 Reputation points

2026-07-08T13:58:23.92+00:00

I truly see no need to close an ongoing contract to restart it over, likely with worse terms and conditions on my side.

Which is the issue, the address or the payment method?

My address can be changed, but only within the country where I started the subscription?

Can I keep the original address, and pay for the subscription by a banking account in another country, either directly or indirectly through Paypal? I guess MSFT expects a match between the bank's IBAN an the address, which is weird.

Can I keep the original address and pay for the subscription using a bank account in the same country, despite of the place where I live for most of my time?

Thanks again if you can clarify.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-08T14:07:04.4566667+00:00

@Paolo Ossola I noticed that you marked my response as not helpful.

But it is the only way forward. There's no other solution other than canceling any active subscriptions from past location and card.

Microsoft 365 subscription is tied to the country and currency where it was originally purchased.

It is the only way.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-08T17:52:24.4033333+00:00

Hi @Paolo Ossola please let me know if you have any further questions or concerns.
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator

2026-07-08T18:01:24.1466667+00:00

@Paolo Ossola

Please note that forum contributors are your fellow users. Nobody here can make decisions on behalf of Microsoft. Feedback for Microsoft must be submitted in the portal at https://feedbackportal.microsoft.com/feedback .

Answer 1

Paolo Ossola 20

Dear all, thanks for your help and apologies: the provided support has been timely and clear, I wasn't unhappy with the answers, but with MSFT's policy. I presume there are fiscal reasons I ignore. The issue anyway seems to be the address change, not the country mismatch with the payment method. Apparently any kind of payment works if the address is in the original country, as you said. Thanks again, best regards

John Jefferson Doyon 86,990 Reputation points Independent Advisor

2026-07-09T08:39:17.03+00:00

Hi @Paolo Ossola I’m glad the issue is clearer now.

If all is resolved, feel free to mark the answer for this thread. Otherwise, please let me know if there is anything else I can help you with.

Answer 2

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