Microsoft Rewards redemption has been processing for more than 24 hours

Chisna Aditya 20 Reputation points
2026-07-08T08:35:50.53+00:00

I'm experiencing an issue with a Microsoft Rewards redemption.

I redeemed a reward more than 24 hours ago, but the order status is still showing:

"We're processing your order. You should receive a confirmation email within 24 hours of redeeming."

I have not received any confirmation email, and I have already checked both my inbox and spam folder.

Has anyone experienced the same issue recently?

Could someone from Microsoft or the community help me with the following questions?

Is it normal for Microsoft Rewards redemptions to take longer than 24 hours?

Is there any way to check whether my redemption is stuck or requires additional verification?

Should I continue waiting, or is it necessary to contact Microsoft Rewards Support?

If this has happened to you before, how long did it take for your reward to be processed?

Any advice or information would be greatly appreciated.

Thank you.

I redeemed an Alfamart Indonesia Gift Card (IDR 100,000). The Bing mobile app already shows the order as Redeemed, but I have not received the voucher email or any confirmation email. My Microsoft Rewards points have already been deducted. I have checked my Inbox, Spam, Junk, and Promotions folders, but there is no email containing the gift card code. Could you please verify my redemption and resend the voucher if it has already been issued?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

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Answer accepted by question author
Alex-L 12,565 Reputation points Microsoft External Staff Moderator
2026-07-08T14:06:39.9266667+00:00

Hi Chisna Aditya

If your Microsoft Rewards redemption has been stuck in "Processing" for more than 24 hours and you have not received the gift card code or confirmation email, first check your Microsoft Rewards Order History for a Get code, View code, or Resend option. Some rewards can be accessed directly there.

If the reward still shows as processing and no code is available, contact Microsoft Rewards Support, as community members cannot verify or resend rewards.

Microsoft Rewards Support

Hope you'll get this sorted out!

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