How to manually update my billing information or reactivate my Skype Credit?

TOSOU 20 Reputation points
2026-07-14T14:42:45.61+00:00

My Skype Credit balance (JPY 1,167) became inactive after 180 days.

When I try to reactivate it, the system says I need to update my billing address.

However, the Microsoft billing address page always returns "It's not you, it's us" and I cannot add or update my address.

Because of this, I cannot reactivate my Skype Credit or use my remaining balance.

How to manually update my billing information or reactivate my Skype Credit?Thank you.

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Answer accepted by question author
EmilyS726 264.8K Reputation points Independent Advisor
2026-07-14T15:16:01.3533333+00:00

Can you go to https://account.live.com > Your info, make sure the language field is not blank or incorrect. Make sure you have it set up to the correct language. Review your country and region as well. Make sure they are correct. Then update your billing address again, and see if that helps.

Sometimes this method can fail. If so, launch the web browser in incognito mode, and try again.

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