Why am I being asked to pay for Microsoft when it has already been paid?

Susan Willingham 20 Reputation points
2026-07-17T06:05:07.4933333+00:00

My Microsoft subscription has been paid on 13 July 2026 ($179.00) Receipt no: (PII Removed).

Microsoft is asking for payment when it already has been paid.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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Answer accepted by question author
DaveM121 928.6K Reputation points Independent Advisor
2026-07-17T06:37:44.2766667+00:00

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your subscription then recognised correctly.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.

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