Cant open a folder despite being given access

Question

Cant open a folder despite being given access

Clarence Panghulan 20

I was already given access to a particular folder however when i try and open it an issue always occur specifically saying that the file is not available. Apart from this despite being logged in, when i try and open the folder it seems like that im a guest or im signed out.

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Answer 1

Hi,

Based on the information provided, the issue may be related to the shared folder link, permissions, or the account being used to access the folder. The error message indicates that the folder may no longer be available at the original location, or that the account currently signed in does not have the required access.

Could you please try the following steps?

1/ Open the folder link in an InPrivate/Incognito browser window.

2/ Sign in with the same email account that received the sharing invitation.

3/ Try accessing the folder again.

4/ Clear cached credentials

Sign out from all Microsoft 365 sessions.
Clear browser cache/cookies related to Microsoft/SharePoint. Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility.  Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom. 
Sign in again and retest.

If the issue persists, please ask the folder owner to:

Confirm that the folder has not been moved, renamed, or deleted.
Verify that your account is still listed in the folder permissions.
Generate and share a new access link for the folder.

I hope this information is useful. Additionally, as other users have raised similar concerns and may not be aware of where to share their feedback, I hope this response helps clarify the situation and suggests a potential next step. Highlighting this information can make it more visible to others in the community who may be facing the same issue, making it easier for them to find guidance and contribute their feedback as well.

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

I look forward to your thoughts on this.

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