Microsoft 365 is not backing up to my 1tb storage.

Lou Forte 20 Reputation points
2026-07-23T14:27:35.3766667+00:00

Microsoft 365 is not backing up to my 1tb storage. 0.1gb of 1tb. usage 0.1gb of 1tb.

One drive indicates "not enough could storage" and "You are over you storage limit 648%. Asking me to upgrade. I already pay for microsoft 365 family.

Microsoft 365 and Office | OneDrive | For home | Windows
Answer accepted by question author
DYARI BARHAM 37,496 Reputation points Independent Advisor
2026-07-23T15:19:41.7766667+00:00

Hi ,

I'm Dyari. Thanks for reaching out.

Please click the OneDrive icon on the Taskbar > Help & Settings > Settings > Account > Double check your email address.

Then, sign in at Microsoft Services & subscriptions:https://account.microsoft.com/services
Confirm that Microsoft 365 Family is active under that exact email address.

Open OneDrive web:https://onedrive.live.com/login with the same account > Settings > OneDrive settings > More settings > Storage metrics.

If the computer’s OneDrive uses a different email address > select Unlink this PC > Sign in again using the account that has the 1 TB allowance. Unlinking does not delete files stored online.

If the same account shows 1 TB online but OneDrive continues displaying the warning, wait up to 24 hours and unlink/relink it.

Please feel free to ask if you need further assistance.

Was this answer helpful?

1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.