Problem with Microsoft premium Solitaire showing ads

Jere Rapp 45 Reputation points
2026-07-27T15:12:42.6033333+00:00

I have a subscription to Microsoft Solitaire Premium expiring on 8-19. Today says I need to update NOW and I am getting ads. What's up?

Windows for home | Windows 11 | Gaming
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Answer accepted by question author
SD - IA 179K Reputation points Independent Advisor
2026-07-27T15:48:35.2666667+00:00

Hi,

This happens way too often due to a backend glitch from Microsoft, and we have seen a lot of reports today. It should typically resolve in a day or two without any action. I appreciate your patience while Microsoft works on the same. If it does not help, fill a support form:

https://support.xbox.com/game/microsoft-casual-games/forms/microsoft-casual-games-support

A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

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Answer accepted by question author
SD - IA 179K Reputation points Independent Advisor
2026-07-28T05:11:45.43+00:00

Hi,

Reports from several other users indicate the problem has been fixed. Kindly restart the device once and verify.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, if your problem is resolved, please take a moment to close the question to help others. Wishing you good luck!

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