How to fix Print Spooler problem with HP 9125e Officejet Pro

Pamela Oldham 20 Reputation points
2026-07-27T19:21:40.22+00:00

Every time I try to print a Word document using my HP Officejet Pro 9125, I have to start the Print Spooler. I have tried updating the print driver through HP with no luck.

Does Microsoft have an update that would fix this issue?

Windows for home | Windows 11 | Devices and drivers
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John Jefferson Doyon 86,980 Reputation points Independent Advisor
2026-07-27T21:35:56.1466667+00:00

Thank you for letting me know.

Since the printer works with PDFs and other apps, this is likely a Word or Office issue, not the HP printer driver.

Please try this:

  • Open Word and create a new blank document.
  • Go to "File" > "Print."
  • Select "Microsoft Print to PDF."
  • Check whether the Print Spooler stops.

If the spooler also stops, repair Office:

  • Go to "Settings" > "Apps" > "Installed apps."
  • Find Microsoft 365 or Office.
  • Select the three dots > "Modify" > "Quick Repair."
  • Restart the computer and test again.

If needed, run "Online Repair" afterward.

Please let me know if Word can print using Microsoft Print to PDF.

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  1. Arun Vijayakumar 0 Reputation points
    2026-07-27T22:33:53.2166667+00:00

    Hi, Please try below steps

    • Open Settings > Bluetooth & devices > Printers & scanners, select your printer, open the print queue, and cancel any stuck jobs.
    • Open Device Manager, expand Print queues, and remove any old or duplicate HP driver entries — then reinstall the latest driver fresh from HP.
    • Press Win+R, type services.msc, find Print Spooler, right-click, and check its Startup Type. If it's set to Manual, change it to Automatic — this is the most common reason the spooler doesn't restart on its own after a crash.
    • If the crash keeps recurring, stop the Print Spooler service, delete all files in C:\Windows\System32\spool\PRINTERS, then restart the service.
    • Run the built-in printer troubleshooter via Settings > System > Troubleshoot > Other troubleshooters > Printer.

    Hope this helps.

    Regards

    Arun V

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  2. Pamela Oldham 20 Reputation points
    2026-07-27T20:59:43.75+00:00

    Hello--

    1. The print spooler appears to only stop when using Word. It prints pdf files and everything else including Clipboard. I don't use Notepad.
    2. Print Spooler is set to Automatic.
    3. Printer is connected by Wi Fi.
    4. It started quite a while ago -- even with my old HP Officejet 8120 printer.
    5. Using Windows 11 Version 25H2 (OS Build 2620.8894)

    Having to start the Print Spooler every time I want to print a Word document is annoying. Any help would be appreciated.

    I asked CoPilot about it and it said I needed a different print driver (HP OfficeJet Pro 9120 Series PCL 6 or HP OfficeJet Pro 9120 Series). The print driver I have now is Microsoft IPP Class Driver. I tried downloading this from HP but didn't have any luck.

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  3. Pamela Oldham 20 Reputation points
    2026-07-27T20:57:04.5666667+00:00

    Hello--

    1. The print spooler appears to only stop when using Word. It prints pdf files and everything else including Clipboard. I don't use Notepad.
    2. Print Spooler is set to Automatic.
    3. Printer is connected by Wi Fi.
    4. It started quite a while ago -- even with my old HP Officejet 8120 printer.
    5. Using Windows 11 Version 25H2 (OS Build 2620.8894)

    Having to start the Print Spooler every time I want to print a Word document is annoying. Any help would be appreciated.

    I asked CoPilot about it and it said I needed a different print driver (HP OfficeJet Pro 9120 Series PCL 6 or HP OfficeJet Pro 9120 Series). The print driver I have now is Microsoft IPP Class Driver. I tried downloading this from HP but didn't have any luck.

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  4. John Jefferson Doyon 86,980 Reputation points Independent Advisor
    2026-07-27T19:56:29.8966667+00:00

    Hi, @Pamela Oldham

    I could not find a Microsoft update specifically for the HP OfficeJet Pro 9125e. A Print Spooler that repeatedly stops may be caused by a stuck print job, damaged printer software, or the spooler service crashing. Microsoft recommends checking the queue and conflicting printer drivers: https://support.microsoft.com/en-us/windows/hardware/printer/fix-print-spooler-service-not-running-errors-in-windows

    To narrow this down:

    1. Does the Print Spooler stop only when printing from Word, or does it also stop when printing from Notepad or another app?
    2. Press Windows + R, type services.msc and press Enter. Is the “Startup type” for “Print Spooler” set to “Automatic”?
    3. How is the printer connected, USB, Wi-Fi, or Ethernet, and did this begin after a specific Windows update?

    Also, press Windows + R, type winver and share the Windows version and build shown.

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