how to get a refund for365

Hi, @james doyle doyle

Since you purchased Microsoft 365 on August 2 by mistake, you may still be eligible for a refund.

If it was purchased directly from Microsoft, sign in here with the account used for the purchase: https://account.microsoft.com/services

Find Microsoft 365, select "Manage" > "Cancel subscription", and follow the prompts. Microsoft should tell you during the cancellation process if the subscription qualifies for a refund.

If issue still persists, to help narrow down the issue:

1. Did you purchase Microsoft 365 directly from Microsoft, or through Apple, Google, Amazon, or another retailer?
2. Which Microsoft 365 plan did you purchase, such as Personal or Family?
3. When you select "Manage" for the subscription, do you see a "Cancel subscription" option?

Thanks!