Bookings showing wrong times

Question

Bookings showing wrong times

Chantel Varga 20

Hello. Hoping someone is able to help. I think I have set all of the settings correctly but I keep getting wrong times showing up.

Backstory:

I want to have 2 appointments every hour on the hour. When I book the first one it is showing fine. When I book the second one a new timeslot shows up with a 45. So for example if I book 2 appointments at 9am, that timeslot should close and you should only see 10am as the next option. After the second appointment is booked I now get a 9:45am timeslot show up.

For context I have turned off "Events on Office calendar affect a availability" because we are running multiple sites, so I do not want the other sites to not be able to book because there is already a calendar invite for another site.

I have blocked off each day from 11-12 for lunch period so no one is able to book between that time.

Please let me know if you see something wrong with the settings I have below.

User's image

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Jayden-P 2,440 Independent Advisor

Hi @Chantel Varga

Thank you for providing the screenshots.

I did some testing and was able to reproduce similar behavior. In my testing, a :45 time slot appeared when the service duration was set to 45 minutes. Because of this, I would recommend checking the configuration of the service itself, specifically the Duration setting. I book 10:00 AM in my testing, and 10:45 appeared.

Screenshot 2026-08-11 at 19.03.12

Could you please navigate to:

Bookings > Services > [Affected Service] and verify the duration is set to 60 minutes or 45 minutes. Check if any buffer time before or after the appointment is set as expected

User's image

The appearance of a 9:45 AM slot typically indicates that Bookings has calculated availability based on a service ending at 9:45 AM, which may be related to the service duration or buffer settings.

I look forward for your response.

Chantel Varga 20 Reputation points

2026-08-11T12:40:42.6533333+00:00

Hey Jayden. Thank you for looking at this. I have tried both ways. 1 hour duration as well as 45min. Both seem to have the same result. Currently set to 1 hour with no buffer.
Jayden-P 2,440 Reputation points Independent Advisor

2026-08-11T12:59:22.1733333+00:00

Could you please check one of the bookings that was created and confirm the start and end times of the appointment?

For example, like the screenshot below. Please ensure that any screenshots shared have all personal or sensitive information removed or blurred before sending.
Chantel Varga 20 Reputation points

2026-08-11T13:04:52.4566667+00:00

So setting the duration to 1 hour seems to have solved the problem. Just had to wait for everything to sync I suppose.

The new problem I have discovered is if I cancel 1 of the appointments it automatically cancels both at the same timeslot.
Jayden-P 2,440 Reputation points Independent Advisor

2026-08-11T13:12:27.2566667+00:00
I'm glad to hear the original concern is solved. Since this appears to be a different scenario, I recommend creating a new thread and including details:

Where was the cancellation performed?

By the customer/booker?

By a staff member or booking administrator?

Directly from the Microsoft Bookings calendar/ Through the Booking Page/Through Outlook?

This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.

If you found my support helped you, please kindly mark my answer as accepted answer. Warm thanks.