Missing Certification Voucher - AI Skills Fest 2026

Charis Akinmusire 20 Reputation points
2026-08-12T09:47:27.5766667+00:00

Hello Support Team,

I completed the AI Skills Fest 2026 challenge program back in June, but I have never received my Pearson VUE exam voucher email.

I was just text chatting with a general Microsoft billing agent (Tushar), and they directed me to contact the credentials support team. There is an email address discrepancy between my event registration account and the form I filled out to claim the voucher.

  • Microsoft Learn Account: ******@outlook.com
  • Form Submission Email: ******@stu.cu.edu.ng

Could a moderator please review my completion status and manually provision my voucher code before the upcoming August deadline?

Thank you,

Charis Akinmusire

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Answer accepted by question author
Gérard Oomens 131.2K Reputation points Volunteer Moderator
2026-08-12T10:10:52.3033333+00:00

Have a look at:

The Skills Hub Blog

Some learners who may qualify for the AI Skills Fest free exam voucher and Credly badge are still waiting to receive them. You qualify if you:

  • Registered for AI Skills Fest.
  • Completed an eligible featured skilling playlist during the event window.
  • Submitted your claim within the required time frame

Our team is reviewing each case individually. One common reason for missing voucher and badge is a mismatch between the email address used to register for AI Skills Fest and the email address used to submit the voucher claim form.

If you meet the eligibility criteria and have not received your voucher and badge, please create a support request through Credentials Support and include the email address you used to register for the event.

When submitting the support request select the following options:

  • Product = Microsoft Credentials
  • Problem Type = Exams
  • Problem Subtype = Discounts or Vouchers

Thanks for sending those details. They’ll help us expedite reviewing your case.

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  2. Julian Sharp 42,866 Reputation points
    2026-08-12T11:19:01.5366667+00:00

    The number one reason for not receiving the voucher was not following the instructions and entering an incorrect email address on the claim form.

    The deadline for scheduling an exam with an AI Skills Fest voucher is today. You have left it too late.

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