Charge on bank account I do not know what it is for

cal680 60 Reputation points
2026-08-18T10:30:36.0933333+00:00

08/17/26PAYPAL PURCHASE (PII Removed) MICROSOFT CARL LEININGER$17.98.08/17/26PAYPAL PURCHASE (PII Removed) MICROSOFT CARL LEININGER$17.98.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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Answer accepted by question author
DaveM121 929K Reputation points Independent Advisor
2026-08-18T11:03:52.34+00:00

1

This forum is just a user to user forum, for account security and to protect users, no-one here has any account access, if you are sure no-one else has access to your PayPal details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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AI answer

2026-08-18T10:30:48.45+00:00

Use these checks first:

  1. Sign in to Microsoft account billing and review Order history for purchases around the charge date and amount.
  2. Go to Manage your payments and select Investigate for the unknown charge.
  3. Check whether the charge could be one of these common causes:
    • a subscription with recurring billing enabled
    • a family member using the card
    • a previously declined charge being retried
    • a pre-order or split order shipping
    • an in-app purchase
  4. If the two $17.98 charges look like a duplicate, compare them with the last few months of order history and bank statements. Microsoft notes that a late payment retry and the next on-time payment can appear very close together and may not be a true duplicate.
  5. If the charge does not appear in order history, another Microsoft account may be using the same card. Use Investigate from Payment options to search for other accounts using the card.
  6. If still unresolved, contact Microsoft Support through Get Help and then Contact Support.

For in-app purchases, Microsoft Store purchases usually charge the payment method selected for the Microsoft account, though some products handle billing outside Microsoft Store.

References:

AI-generated content may be incorrect. Read our transparency notes for more information.

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