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Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hi,
Log in to your Microsoft account here: https://account.microsoft.com/services
Can you see two subscriptions there, one monthly and one yearly?
If yes, click on the subscription you do not need, then select Manage > Cancel.
If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.
Click this link: https://support.microsoft.com/contactus/
Sign in to your Microsoft account.
Select Microsoft 365 > Click 'Get home support'.
Type "Chat with an agent" from the text field and press Enter.
Click "Contact support" at the bottom.
Select the product you need help with.
Follow the prompts to connect with a live agent or request a call back.