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Hi Parth Parmar
Glad to hear the offer has reappeared and the issue appears to be resolved.
If it ever happens again, please take screenshots and create a new thread with the details. In the meantime, you can check:
- Make sure you're signed in to the same Microsoft account that was used when you first set up the laptop.
- Open Microsoft Store > Library > Included with device (if available on your device) and check whether the offer is listed there.
- Check whether the offer was accidentally redeemed on your account by visiting your Microsoft subscriptions page: Microsoft Services & Subscriptions
- Install any pending Microsoft Store and Windows updates, then restart the device and check again.
- If the offer still does not appear, contact the laptop manufacturer's support. OEM promotional Game Pass offers are often tied to the device and the manufacturer may be able to verify the entitlement.
As this is a public forum, we cannot access account or promotional entitlement information, but we can help troubleshoot and point you to the appropriate support channel if needed.
Have a great day!