Artifact Signing identity validation stuck on email verification – no resend option / third validation attempt

Maik 20 Reputation points
2026-08-14T21:56:23.75+00:00

Hello,

I am currently trying to complete the organization identity validation for Azure Artifact Signing, but the process is stuck at the email verification stage.

The identity validation has already gone through manual review. Microsoft requested additional documentation to verify both my organization and ownership of the domain. I submitted the requested government-issued business registration document and the domain registration/purchase receipt.

The current status in the Azure portal is "In Progress". However, when I open the identity validation details, Azure shows:

"Complete your email verification."

Unfortunately, the verification email was apparently sent while the MX records for my organization's domain were not yet configured correctly. Therefore, the mailbox could not receive the verification email at that time.

The MX records have now been correctly configured for Zoho Mail and I have successfully tested that the registered email address can receive external emails.

The problem

There appears to be no option in the Azure portal to resend/retrigger the verification email for the existing identity validation.

Additionally, the Artifact Signing overview only showed the validation status as "In Progress". It did not indicate that any action was required from me. I only discovered the email verification requirement after manually opening the identity validation details.

This is particularly problematic because this is already my third identity validation attempt. I therefore do not want to delete the currently active validation and create another one, potentially exhausting the available verification attempts.

I also tried to create an Azure support request, but technical support requires a paid support plan. I do not believe purchasing a technical support plan should be necessary just to complete or recover Microsoft's Artifact Signing identity verification/onboarding process.

What I need

Could a Microsoft representative please advise how I can:

have the email verification resent/retriggered for the existing identity validation, or

have the case escalated to the Artifact Signing / Vetting Operations team so that the existing validation can be completed?

If resending the verification email is technically impossible, please advise how I can proceed without deleting the current validation or consuming another identity validation attempt.

I can provide the Identity Validation ID and any additional account information privately to Microsoft staff if required.

Thank you.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

Answer accepted by question author
Meha-MSFT 2,375 Reputation points Microsoft Employee Moderator
2026-08-20T18:32:08.2+00:00

You can delete an in progress request, 3rd attempt requirement applies to when the validation team requests documents and only 3 attempts are allowed to upload documentation. You can delete this current request and create a new one.

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