Laptop keeps restarting in rest mode. Now also when laptop is on

Question

Laptop keeps restarting in rest mode. Now also when laptop is on

Charlie Bosman 20

A couple months ago I got hacked with an information stealer and the only way to get rid of it was to completely reinstall windows using a windows 11 installation usb.

Ever since then my laptop would continuously restart whenever it was on sleep mode. The next time I pick my laptop up, it would be very hot. Now, my laptop even restarts sometimes when it is on normally.

I tried reinstalling my drivers through this site:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-v-series-laptops/lenovo-v15-g4-amn/82yu/downloads/driver-list

However I couldn't reinstall the bios driver. I got this error:

User's image

Does anyone have any other ideas about what I could do?

When reinstalling windows, my laptop wouldn't start up for quite a while. I had to turn off secure boot in order for it to start up again. Once it finally booted for the first time I turned secure boot on again and now my laptop still boots on so that's good.

This is my system information from msinfo:
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2 answers

Your answer

Answer 1

DaveM121 926K Independent Advisor

Please check to see if your laptop is producing any small Watchdog dump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\LiveKernelReports

If there are any Watchdog dump files in the sub-folders of that folder, copy the files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Charlie Bosman 20 Reputation points

2026-09-02T11:51:34.6+00:00

https://1drv.ms/u/c/F1B25380E9EDF341/IQCATCvEmkf4QYNqwC5p-GdoAXcJrkYHumHWNf-EteFJK3E?e=jMgv7i
DaveM121 926K Reputation points Independent Advisor

2026-09-02T12:07:18.5+00:00

Analysis of your dump file data indicates that it is the device driver on your AMD graphics card that is causing the system to crash

The best option is to completely remove the current AMD graphics driver using the widely available free DDU utility, then restart your PC and go to the AMD website to download and install a couple of slightly older versions of the AMD graphics driver to try to find a version that is stable on your system.
Charlie Bosman 20 Reputation points

2026-09-02T12:12:59.4833333+00:00

Could you tell me how to remove the current AMD graphics driver?
DaveM121 926K Reputation points Independent Advisor

2026-09-02T12:14:18.33+00:00

Okay, if you have never used DDU previously, then in Device Manager, expand the 'Display Adapters' section and right click the AMD graphics and choose 'Uninstall'.
Charlie Bosman 20 Reputation points

2026-09-02T12:29:14.7+00:00

These are all the Radeon product families that AMD is asking for (it also gives Radeon embedded as an option). I can't find which one my computer would need.
DaveM121 926K Reputation points Independent Advisor

2026-09-02T12:32:54.2166667+00:00

This is the support page for your AMD graphics where you can download a couple of versions of the drivers to find a version that is stable on your system.

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-7000-series/amd-ryzen-5-7520u.html

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Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Charlie Bosman 20 Reputation points

2026-09-03T08:17:38.3633333+00:00

Thank you so much! This fixed it!
Charlie Bosman 20 Reputation points

2026-09-03T19:06:03.2833333+00:00

It was fixed for a couple of hours, but it's back to restarting again. At some point my laptop crashed (just a black screen and forced restart). When it started up again AMD came with a pop-up saying that my laptop crashed

Answer 2

The BIOS message indicates the BIOS package being installed is older than the BIOS currently on the laptop. That matches the screenshot, so forcing that BIOS is not the right next step.

For the restart and sleep issue, use this order:

Install all Windows updates
Go to Start > Settings > Windows Update > Check for updates and install everything available.
Check Device Manager for driver problems
Right-click Start > Device Manager.
Look for any device with an exclamation mark. If found, right-click it and select Update driver. If updating does not help, try Disable device or Uninstall device for the affected device, then restart.
Start in Safe Mode and test
Since the restarts now also happen during normal use, Safe Mode is useful to narrow down whether a driver or startup component is involved. From Safe Mode, repeat the Device Manager check and Windows Update check.
Check free disk space
Keep at least 10% to 15% free space available on the drive. Low free space can affect swap files and normal system operation.
Restore Windows using a recovery option
If the issue started after the reinstall and the steps above do not help, use a recovery option:
- System Restore if a restore point exists.
- Reset this PC if needed. This is more disruptive because it reinstalls Windows from scratch. Back up important files first.
If the PC will not start reliably, use WinRE
If startup becomes worse, open the Windows Recovery Environment (WinRE) and use the recovery options there. If BitLocker is enabled, the BitLocker recovery key is required for most WinRE options.

About the heat while sleeping: if the laptop is restarting instead of staying asleep, it is not remaining in a low-power state, which explains why it is hot when picked up.

About Secure Boot: the general supported guidance is that Secure Boot can be disabled from BIOS/UEFI if needed for troubleshooting, and re-enabled afterward. If changing Secure Boot settings is difficult on this Lenovo model, the device manufacturer is the recommended source for model-specific BIOS help.

If the problem continues even after Windows Update, Device Manager checks, Safe Mode testing, and recovery options, the remaining likely area is firmware or hardware rather than a normal Windows sleep setting.

References: