Trusted Signing identity validation status failed

Question

Veikko 20

I have tried to do identity validation for my company but it failed (identity validation id: 43fe566e-c45b-497e-805b-338ca315664b) .

All data is correct in the request.

Where and how I could get more information about the reason for failed validation?

Givary-MSFT 35,911 Reputation points Microsoft Employee Moderator

2024-09-24T05:41:31.2066667+00:00

@Veikko Thank you for reaching out to us, let me check the status of your request based on the information provided and will keep you posted.

Answer accepted by question author

0 additional answers

Givary-MSFT 35,911 Reputation points Microsoft Employee Moderator

2024-09-24T05:41:31.2066667+00:00

@Veikko Thank you for reaching out to us, let me check the status of your request based on the information provided and will keep you posted.

Answer 1

Meha-MSFT 2,375 Microsoft Employee Moderator

Hello, Looks like you keep missing email verification step in the process. Primary email address receives a link, this link expires in 7 days.


Primary Email	Enter the email address associated with the legal business entity undergoing validation. Part of the Identity Validation process, a verification link is sent to this email address and the link expires in seven days. Ensure that the email address can receive emails(with links) from external email addresses.

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