Module competed doesn't appear in Achievements

Question

Module competed doesn't appear in Achievements

Bibiano Geraldo Mangue 65

Hi,

In October 15, I completed a module Fundamental AI Concepts, but doesn't appear in my profile achievements or activities, but the module as checkmark ✅ and marked as completed, I tried to repeat the module 3 times but nothing change.

Someone can help me with this?

Thank you,

Bibiano Geraldo Mangue

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Answer 1

Anonymous

Hi Bibiano Geraldo Mangue,

Thank you for reaching out to us on the Microsoft Q&A forum.

We understand that you're encountering an issue with the Microsoft Learn platform, where a completed module is not being reflected in your achievements or activities, despite being marked as complete.

Here are some steps you can take to troubleshoot this issue:

1.It can take some time for achievements to update in your profile. Please try logging out and then logging back in to see if the changes appear.
2.Clearing your browser's cache and cookies can sometimes resolve issues related to how pages are displayed.
3.Try accessing your profile from a different browser / device to see if the issue persists.
4.Occasionally, there may be notifications / alerts in your profile related to the completion status of modules. Check the notifications section in your account.
5.Make sure that the module shows as completed on your side. Check the progress section on the module page to confirm that it indicates you’ve finished it.

Please feel free to contact us if you have any additional questions.

Should you find this information helpful, kindly express your acknowledgment by clicking the "Upvote" and "Accept Answer" buttons on the post.

Bibiano Geraldo Mangue 65 Reputation points

2024-10-17T12:37:12.7733333+00:00

I’ve tried accessing the platform on different devices and logged out and back in on both, but nothing has changed since October 15. This module is part of the Student Ambassadors Technical Training Plan, which currently shows 18 out of 20 completed modules. However, I have already completed them all.

To troubleshoot, I compared the modules in my activities against those listed in the Technical Training. I noticed that while the module shows as completed in the Technical Training, it’s missing from my achievements. It should indicate that I have completed 19 out of 20 modules for this plan. I researched in the Student Ambassadors forums and found that this is a known bug, and Microsoft Learn is working to resolve it. My concern is that it currently shows 18 out of 20, and the Fundamental AI Concepts module does not appear in my achievements.
Anonymous

2024-10-19T09:21:44.35+00:00

Hi

Sometimes, due to the environment / browser being used, we might encounter glitches that prevent completed modules from reflecting properly in the achievements. Rest assured, this will not impact your learning or the overall progress.

You’ve already completed the module, as indicated by the checkmark, so it’s just a matter of the platform updating your profile.
In the meantime, you can continue with your learning plan, and your progress will be recognized soon.

Please click Accept Answer and upvote the post.
Anonymous

2024-10-21T06:15:20.0233333+00:00

Thank you