Unenroll Previous Email In Teams

Kayla Laquiere 20 Reputation points
2024-10-28T20:24:55.85+00:00

I recently switched companies and when setting up the Outlook app on my iphone for the new company I received the following misconfiguration alert.

"Your admin wants the apps on this device to me managed with the account (old email). The app account you are using (current email) will be removed. To access your organization's data with the account (new email) you must un-enroll your device from the Company Portal."

However, I don't have access to my old account because the account was closed.

Microsoft Teams | Microsoft Teams for business | Other
Answer accepted by question author
Anonymous
2024-10-29T03:17:42.8766667+00:00

Hi @Kayla Laquiere

According to your case description, you encountered a problem that your account could not be logged in when setting up the Outlook application.

Please try the following to troubleshoot the problem:

  1. Open the iPhone's "Settings" and select "General" > "VPN & Device Management".
  2. Find the old company's device management profile and delete it.
  3. Re-download Outlook and log in. Before entering Outlook, the system may prompt you to delete one of the accounts. Be sure to delete the old email account.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Was this answer helpful?

1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.